In order to help you reduce your risk of loss should your plans change, we now offer Registration Cancellation Assurance, under which you can receive a 100% refund on:

•  your registration fee
• seminar and session tickets
• Pre-Expo Pitch Boot Camp
• tickets  to receptions.    

If you cancel your Expo registration or do not attend the Expo at all for a covered reason.

Golden Pitch Fest tickets are not covered.  For only $15 for a Basic Pass or $20 for a Gold Pass, you can insure yourself against a loss of your registration fee if you need to cancel for reasons covered by the policy. 

This Assurance is offered and administered by The Screenwriting Expo and Creative Screenwriting Magazine.  Here is how the Assurance works in conjunction with our Refund and Cancellation Policy:

1. If you cancel for any reason by Aug. 15, 2011, you will receive a 100% refund of registration, seminar, reception, and other event fees (other than Golden Pitch tickets and the Assurance fee itself) regardless of whether you have purchased Registration Cancellation Assurance.    
2. If you cancel in writing for any reason after Aug. 15 or simply fail to show up, but you DO NOT have Registration Cancellation Assurance (or if you cancel for a reason not covered or fail to document a claim), you are covered by the Next Year Policy.  Under the Next Year Policy, you are entitled to a registration at the next Screenwriting Expo after paying a $20 processing fee.
                
3.  If you buy Registration Cancellation Assurance, and if you cancel (or simply fail to attend) AND you request and refund and document within 60 days that the reason for your cancellation/no show was any of the events covered by the policy, you will receive a 100% refund on registration and paid session fees other than Golden Pitch tickets.   You would not receive a refund of your Assurance payment.  

You cannot receive both a "Next Year" registration and a refund for the same registration.  

This Assurance is completely optional, but must be purchased when making your registration.  It cannot be added later.  Again, to receive a refund under the Assurance, you must have and be able to document that your non-attendance was due to a reason covered by this policy.  See below.

Terms of The Registration Cancellation Assurance Program:

1. Covered Events Causing Cancellation/Non-Attendance:

Here are the events covered by the policy which would trigger a refund:

• Injury or Sickness, for which you seek medical attention within 30 days before the Screenwriting Expo (not during th Expo).  You must provide a note from a physician. 
• Loss of Life of yourself or of a member of your immediate family (husband, wife, father, mother, brother, sister or child) within two weeks before  the scheduled date of the Screenwriting Expo. 
• Catastrophic property loss, meaning the loss of yiour primary residence due to fire, flood, tornado, mud slide, earthquake or collapse within 30 days before the Screenwriting Expo.  Total loss means damage rendering your primary residence uninhabitable by order of an official such as a Fire Marshal.  Eviction, voluntarily abandoning your home, and moving are not covered events.
• Cancellation or incompletion of the Screenwriting Expo due to weather or other catastrophic event such as an earthquake.  HOWEVER: news reports saying that Los Angeles is experiencing severe fires, floods, earthquakes, or other natural catastrophes WILL NOT trigger this Assurance if the event is held.  Los Angeles is a big place, and news reports tend to sound more catastrophic than reality.  
• Strike, meaning a labor action resulting in the cessation of travel services necessary to transport you to the event or a strike at the site  which causes the Screenwriting Expo to be canceled and not held in 2011.  
• A subpoena or jury notice which requires that you, you, be present or available in court during the scheduled dates of the Screenwriting Expo.
• Flight Cancellation or Delay, which must render you unable to attend the event. For registration fees to be reimbursed, you must provide evidence that no other arrangements could be made for transportation to the event.
• Conflict in Travel Plans due to job change or directive of your employer which require you to be elsewhere during the Screenwriting Expo.  The conflict in travel plans must be verified in writing.  

2. Events/Situations Not Covered By  Registration Cancellation Assurance:

• If you simply choose not to attend without one of the reasons or events listed above. 
• Failure to properly document  any of the covered events above.
• Failure to make a claim within 60 days after the start of the Expo.
• Other reasons for cancellation or non-attendance which are not covered above.  

What are the key terms of this program?

Non-refundable, non-transferable between people or events.

Are group registrations eligible?

Yes.  However, the entire group must opt in at $15 for each Basic Pass and $20 for each Gold Pass.  

What is covered?

All Expo registration fees and fees for seminars, sessions, workshops, and receptions are covered other than Golden Pitch tickets, which are not refundable for any reason once purchased. Costs and fees associated with lodging, travel, merchandise, or other promotional items are not covered.

Are international registrants eligible to participate?

Yes, non-US residents may purchase Registration Cancellation Assurance for US-based events, paid for in USD by credit card only.

As an attendee, if I register for an event and select Registration Cancellation Assurance, can I change my mind and go back and delete it?

Once you complete your registration and pay, no.

Are partial payments permitted?

No, enrollment in the Registration Cancellation Assurance program requires payment in full upon selecting that option at the time of registration.

Are partial claims permitted if I arrive at the Expo late?

          No.  The Assurance is valid only for total non-attendance, not for late arrival or (for example)
          missing Pitch Boot Camp.  

How is Registration Cancellation Assurance billed?

Cancellation Assurance is a separate line item on your registration form and invoice, distinct from all other agenda items.  It is NOT subject to taxes or discount codes.

As a registrant, how do I submit a claim?

Contact the Expo Customer Service Staff at customer.service@creativescreenwriting.com or (323) 957-1405 or (888) 556-6274.  Office hours are 9 a.m. to 5:30 p.nm. Pacific Time.  Claims will be processed only after the Screenwriting Expo.

What is the enrollment period?

The enrollment period begins as soon as registration opens in January, 2011, and ends Sept. 12, 2011 with the close of advance registrations.  You mut enroll for Cancellation Assurance when you register.  

What is the expected processing length from submission of a claim?

Claims will be processed within 7-10 days but no sooner than 10 working days after the Screenwriting Expo.

What is the expected processing length from submission of a claim?

Claims will be processed within 7-10 days but no sooner than 10 working days after the Screenwriting Expo.

How long does the claim review process take?

Typically, claims are reviewed wtihin 48 hours (Monday - Saturday).

How long will it take to receive payment if my claim is approved?

Payments are credited to your credit card or Paypal account if possible, or are mailed and are typically received 5-7 days from the date of check issueance.

Regardless of the above provisions, Registration Cancellation  Assurance will not reimburse registration fees for any of the following:

• Postponement of the event by the event sponsor to a later date within 90 days
• Any unlawful acts or imprisonment
• War or any act of war, whether declared or not, civil commotion, insurrection or riot
• The cost of enrollment for Registration Cancellation  Assurance
• Requests for  more than 60 days after the scheduled start date of the event

If you have other insurance that will reimburse the event registration fees, that insurance will be primary to this offer.

Go to the registration form